Here are the answers to questions you might. If you don't find your answer below and still need assistance, please contact our Customer Service.
We use UPS and FedEx to deliver all our goods, we offer the fastest "ORDER TO DELIVERY" time in the industry. We take price in the fact that we have over 99.98% on or before time deliveries.
Find shipping rate as per below:Standard Shipping:
How can I Request a Reprint OR Refund?
Great Canvas Prints believes in customer satisfaction. If you find any defect in our print, we will make it perfect for you. This includes any manufacturer's defects such as loose or wavy canvas, bubbles, scratches or fading. If this occurs we will either replace your canvas print or fix it at our cost.
If you require a reprint or refund, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (Try to be as descriptive as you can while sending defective image). Please contact us on firstname.lastname@example.org we will be happy to assist you.
Returns Procedure: Customer needs to send us the email of the pictures of the damaged product at email@example.com ; the pictures will be reviewed within 24 hours and if found to be manufacturing defect Return Authorization number will be issued to customer after which he can return the products.
Returns Window: Customer can return within 90 days from receipt of order.
Refund Method: The refund shall be issued on their card or PayPal from which order was paid for and is generally done within 7 business days.
Responsibility for Return Shipping Costs: Return shipping costs are paid by Great Canvas Prints
Acceptable Formats : JPG (High Resolution JPEG), TIFF (High Resolution TIFF), .BMP, .PNG
Vector Files : Line art is scalable to any size, it never loses resolution and the image stays clean and crisp. Because of this, it can be submitted at any size that is in proportion to your canvas size.
Raster Files/Images : Depending on the resolution and Pixel base, images like .JPG, .TIFF, .BMP, .PNG becomes blurry when enlarged. If submitting these files please follow the guidelines below:
• 100% scale (full size output) at 100 dpi
• 50% scale at 200 dpi or higher
• 25% scale at 300 dpi or higher
• 10% scale at 600-1200 dpi recommended
Thumbnail sized jpg and gif files are not at a high enough resolution to use on large prints like canvas.
• Set the size in proportion to the exact size canvas you are ordering.
To be most cost effective, we can't process small orders on the phone or fax. We will make exceptions on large orders.
Please note: our website has top security features. All credit card processing is handled by a reputable company. We do not retain, file or even view any customers' credit card information.
Prints and Signs International LLC (DBA www.greatcanvasprints.com)
10 Treyburn Ct
Greer, SC 29650
Phone : 800-993-0992
On your order form, you'll have the option to convert color images into either black and white images or sepia images or just leave them as they were originally.
To convert your image , just create the art / picture as any other normal order and select the requisite option . Our team of expert designers will make sure that they are converted beautifully.
Rolled Canvas : They come printed as a canvas roll. They are not stretched or framed. That is the cheapest option for the order and can be used if you intend to frame your canvas by yourself.
Thin Wrap : They come with pre- stretched canvas on 0.75" thick wooden frames. They are useful of you want to use the canvas and get a customized frame on it . They have a thin , sleek and stunning look to it . They come ready to hang.
Thick Wrap : They come with pre-stretched canvas on 1.5" thick wooden frames . They are the ideal choice if you want to put them up on its own. The thick edges give it a very contemporary and professional look to the canvas . They come ready to hang.
Normal pictures are 2 dimensional where as canvases are 3 dimensional. So for the edges you can select a solid color for the edges / have the original image extended ( Image wrap ) or have the edges mirror image of the border.
If you have important features of the canvas , we suggest you take the mirror finish option so as to not loose any of the important parts of the image in the wrap . For all other images you can go with either of the options.
Great quality, great workmanship, great options for customization, great deals, great customer service, and most important, great results!